Refund & Cancellation Policy
Understanding our cancellation and refund process
1. Consultation Fee
Our initial consultation request is processed for a nominal fee (currently ₹11). Due to the personalized and manual nature of the service, this fee covers manual verification and scheduling costs.
2. Cancellation Before Confirmation
If you wish to cancel your consultation request before we have manually verified and confirmed your appointment, you may do so by contacting us on WhatsApp. In this case, the fee may be refunded within 5-7 business days depending on your bank.
3. Cancellation After Confirmation
Once your appointment is confirmed and scheduled, cancellations are generally non-refundable, given the nature of the time commitment from our side.
4. Rescheduling
You may request to reschedule your consultation at least 24 hours prior to the scheduled time by contacting us on WhatsApp. We will do our best to accommodate your request based on availability.
5. Manual Verification Note
Please note that appointment confirmations are subject to manual verification of the payment screenshot provided during request submission. We reserve the right to cancel requests where verification fails.